General Terms and Conditions of Sale
of E4B2B GmbH (CNCmarket.de)
Edition: September 2026
This is a translation for information purposes. The German version of these Terms and Conditions is the legally binding one and prevails in the event of any discrepancy.
1.1 These General Terms and Conditions of Sale (GTC) apply to all contracts concluded via the website cncmarket.de between E4B2B GmbH, Heisenbergstraße 5, 10587 Berlin (the "Supplier") and the customer.
1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity (§ 13 German Civil Code, BGB). An entrepreneur is any natural or legal person, or a partnership with legal capacity, acting in the exercise of their commercial or self-employed professional activity when entering into a legal transaction (§ 14 BGB).
1.3 Provisions of these GTC that expressly apply only to entrepreneurs do not apply to consumers. Statutory consumer rights are not restricted by these GTC.
1.4 Conflicting terms or terms of the customer deviating from these GTC do not become part of the contract unless the Supplier expressly agrees to their validity in text form. This also applies where the Supplier performs the delivery without reservation while aware of deviating terms.
1.5 "In writing" within the meaning of these GTC means text form pursuant to § 126b BGB, in particular email. Telephone calls and instant messaging services do not satisfy this requirement.
2.1 The presentation of goods in the online shop is not a legally binding offer but a non-binding invitation to place an order.
2.2 The customer places the desired goods in the shopping cart and, by clicking the "Order with obligation to pay" button, submits a binding offer to purchase the goods contained in the cart. Before submitting the order, the customer may review and correct their entries at any time. The order can only be submitted once the customer has accepted these GTC by ticking the corresponding box.
2.3 The Supplier confirms receipt of the order without undue delay by email. This acknowledgement of receipt does not yet constitute acceptance of the offer.
2.4 The contract is concluded once the Supplier expressly accepts the order (order confirmation) or dispatches the goods. Where payment is made through an instant payment service (e.g. PayPal), the contract is concluded upon completion of the payment transaction.
2.5 Orders placed through the online shop require a customer account. By placing an order, the customer confirms that they have full legal capacity, that they are authorised to use the selected payment method, and that the details provided are accurate and complete.
3.1 The contract may be concluded in German or in English. The German version governs the content of the contract and the interpretation of these GTC; the English version is provided for information only.
3.2 The Supplier stores the contract text and sends the customer the order details together with these GTC in text form. The customer may additionally access the contract text in their customer account.
4.1 The prices stated in the shop at the time of the order apply.
4.2 For consumers, all stated prices are final prices and include statutory German VAT. For entrepreneurs, prices may be shown net; VAT is then added separately.
4.3 Any shipping costs are shown separately during the order process before the order is submitted. Where the shop states free delivery for a delivery country, that statement applies.
4.4 For cross-border deliveries within the European Union, the VAT exemption for intra-community supplies may be applied where the entrepreneur provides a valid VAT identification number and it is confirmed through the European Commission's verification system. Consumers always pay statutory German VAT.
4.5 For deliveries to countries outside the European Union, customs duties, import VAT and further charges may apply and are borne by the customer.
4.6 The following applies additionally to entrepreneurs: if, between conclusion of the contract and the agreed delivery date, purchase or material costs demonstrably increase by more than 5 % and more than four months lie between conclusion of the contract and delivery, the Supplier is entitled to adjust the price accordingly. In this case the entrepreneur is entitled to withdraw from the contract.
5.1 The available payment methods are shown to the customer before the order is submitted. PayPal and SEPA bank transfer are available as standard.
5.2 Invoices are due without deduction within the period stated on the invoice.
5.3 If the customer is in default of payment, the Supplier is entitled to charge default interest of five percentage points above the base rate for consumers and nine percentage points above the base rate for entrepreneurs. The right to claim further damages caused by the delay remains reserved; consumers remain free to prove that a lower loss was incurred.
5.4 The customer is entitled to a right of retention only where the counterclaim arises from the same contractual relationship. The customer may set off only against counterclaims that are undisputed or have been established by final judgment. The commercial right of retention under § 369 German Commercial Code (HGB) is excluded in relation to entrepreneurs.
5.5 The following applies additionally to entrepreneurs: if the customer's financial circumstances deteriorate substantially after conclusion of the contract, the Supplier may make outstanding deliveries conditional upon advance payment or the provision of security and may withdraw from the contract after a reasonable period has expired without result.
6.1 Delivery dates are non-binding unless expressly confirmed as fixed dates in text form. The Supplier states delivery dates to the best of its knowledge on the basis of the information available to it.
6.2 Compliance with the delivery period presupposes the timely fulfilment of the customer's duties to cooperate, in particular the provision of required technical information and approvals and the receipt of agreed advance payments.
6.3 Partial deliveries are permissible where they are reasonable for the customer and do not cause the customer additional cost.
6.4 If ordered goods are unavailable, the Supplier will inform the customer without undue delay. Any payments already made will be refunded without undue delay.
6.5 If the customer is in default of acceptance or culpably breaches other duties to cooperate, the Supplier may claim compensation for the resulting loss, including additional expenses. Consumers remain free to prove that a lower loss was incurred.
6.6 For deliveries abroad, the contract is subject to the condition that any required export licences are granted.
7.1 For consumers, the risk of accidental loss and accidental deterioration of the goods passes only upon handover of the goods to the consumer. This also applies to mail-order sales.
7.2 For entrepreneurs, the risk passes upon handover of the goods to the forwarder, the carrier or any other person designated to carry out the shipment. If dispatch is delayed for reasons for which the entrepreneur is responsible, the risk passes upon notification of readiness for dispatch.
7.3 At the customer's request the Supplier will insure the shipment; the costs incurred are borne by the customer.
8.1 Events of force majeure release the Supplier from its delivery obligation for the duration of the disruption and extend the delivery period accordingly. Force majeure means unforeseeable and unavoidable events beyond the Supplier's control, in particular war, civil unrest, measures taken by public authorities, natural events, epidemics and pandemics, embargoes and sanctions, and prolonged disruptions to energy or raw material supply.
8.2 The Supplier will inform the customer without undue delay of the occurrence and expected duration of the disruption.
8.3 If the disruption lasts longer than two months, either party is entitled to withdraw from the contract. Payments already made will be refunded without undue delay. There is no claim for damages arising from such withdrawal; statutory consumer rights remain unaffected.
Consumers have a statutory right of withdrawal in distance selling contracts.
Withdrawal Instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods. In the case of an order for several goods delivered separately, the period begins on the day on which you, or a third party other than the carrier indicated by you, took possession of the last item.
To exercise your right of withdrawal, you must inform us
E4B2B GmbH
Heisenbergstraße 5
10587 Berlin
Germany
Email: info@cncmarket.de
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of withdrawal instructions
Exclusion and early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements (§ 312g (2) no. 1 BGB).
In the case of service contracts, the right of withdrawal expires once the Supplier has fully performed the service, provided the consumer expressly agreed before performance began and acknowledged that they lose their right of withdrawal upon full performance of the contract.
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To
E4B2B GmbH
Heisenbergstraße 5
10587 Berlin
Germany
Email: info@cncmarket.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
…………………………………………………………………………………………
Ordered on (*) …………………………… / received on (*) ……………………………
Name of consumer(s): …………………………………………………………………
Address of consumer(s): ……………………………………………………………
…………………………………………………………………………………………
Signature of consumer(s) (only if this form is notified on paper): ……………………………
Date: ……………………………
(*) Delete as appropriate.
11.1 Entrepreneurs have no right to return or exchange goods that are free of defects. The Supplier may permit a return in individual cases.
11.2 Returns require the Supplier's prior consent in text form. The return must be accompanied by the order number, invoice number, delivery date, reason for return and the return authorisation issued.
11.3 Only unused stock items in as-new condition and original packaging are accepted, within 30 days of delivery. The return is made at the entrepreneur's expense and carriage paid.
11.4 Where a return or exchange is approved, the Supplier may charge a restocking fee of 20 % of the value of the goods, subject to a minimum of EUR 35.00.
11.5 Custom-made items, customer-specific configurations and goods procured specifically at the entrepreneur's express request are excluded from return and exchange.
11.6 The entrepreneur's rights in respect of defects under § 12 remain unaffected.
12.1 The statutory provisions on liability for defects apply unless otherwise stipulated below.
12.2 For consumers, the limitation period for claims based on defects is two years from delivery of the goods.
12.3 For entrepreneurs, the limitation period for claims based on defects is one year from delivery of the goods. The duty to inspect and give notice of defects under § 377 HGB remains unaffected; defects must be notified without undue delay in text form with a precise description of the defect claimed.
12.4 Where notice of a defect is justified, the Supplier will provide supplementary performance. Consumers choose between repair and replacement; the Supplier may refuse the chosen form of supplementary performance if it is only possible at disproportionate cost. In relation to entrepreneurs, the Supplier chooses the form of supplementary performance.
12.5 In the course of supplementary performance the Supplier bears the expenses necessary to remedy the defect, in particular transport, travel, labour and material costs, unless these are increased because the goods were subsequently moved to a place other than the place of performance. Replaced parts become the property of the Supplier.
12.6 If supplementary performance fails, is refused, or is not provided within a reasonable period, the customer may withdraw from the contract or reduce the purchase price. Claims for damages are governed by § 13.
12.7 The following do not constitute defects: insignificant deviations from the agreed quality, natural wear and tear, and damage arising after the transfer of risk from improper handling, excessive use, faulty installation or unsuitable operating materials. In the case of metalworking fluids, this applies in particular to damage resulting from an incorrect mixing ratio, unsuitable make-up water, or omitted care and monitoring measures.
12.8 If repairs or modifications are carried out on the goods without the Supplier's prior consent in text form, liability for defects arising from these ceases to apply.
12.9 The following applies additionally to entrepreneurs: customary trade deviations in quality, quantity, weight and dimensions must be accepted where reasonable. References to samples, illustrations, drawings or catalogues do not constitute an agreement on quality unless expressly designated as binding. For custom-made items, quantity deviations of up to 20 %, subject to a minimum of two units, are permissible; the quantity actually delivered is invoiced.
12.10 The customer must notify the defect before returning any goods and must give the Supplier the opportunity to inspect the goods complained of. If an entrepreneur's notice of defect proves unjustified and its examination involved significant effort, the Supplier may charge the costs of that examination.
12.11 Application advice is given to the best of the Supplier's knowledge but is non-binding and does not release the customer from checking the product's suitability for the intended purpose, unless such advice is expressly part of the contract.
13.1 The Supplier is liable without limitation for intent and gross negligence, for injury to life, body or health, where a guarantee has been given, and under the German Product Liability Act.
13.2 In cases of ordinary negligence, the Supplier is liable only for breach of a material contractual obligation, that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.
13.3 Liability is otherwise excluded.
13.4 The above limitations of liability also apply for the benefit of the Supplier's legal representatives, employees and vicarious agents.
13.5 Where an entrepreneur provides documents such as drawings, samples or gauges for the execution of an order, the entrepreneur warrants that their use does not infringe third-party industrial property rights and indemnifies the Supplier against corresponding third-party claims. The Supplier is under no obligation to examine such documents.
14.1 In relation to consumers, the Supplier retains title to the delivered goods until the respective purchase price has been paid in full.
14.2 In relation to entrepreneurs, the Supplier retains title to the delivered goods until all claims arising from the ongoing business relationship have been settled in full.
14.3 The customer must handle the goods subject to retention of title with care. As long as title has not passed, the goods may neither be pledged nor transferred by way of security.
14.4 In the event of third-party access to the goods subject to retention of title, in particular seizure, the customer must notify the Supplier without undue delay in text form.
14.5 The following applies additionally to entrepreneurs: the entrepreneur is entitled to resell the goods subject to retention of title in the ordinary course of business. The entrepreneur hereby assigns to the Supplier the resulting claims in the amount of the invoice value; the Supplier accepts the assignment. Any processing or transformation of the goods is carried out on behalf of the Supplier; where the goods are combined with items not belonging to the Supplier, the Supplier acquires co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title.
14.6 In the event of conduct by the customer in breach of contract, in particular default of payment, the Supplier is entitled, after a reasonable period has expired without result, to withdraw from the contract and demand the return of the goods. Taking back the goods constitutes withdrawal from the contract.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act. Details of the nature, scope and purpose of processing and of the rights of data subjects are set out in the privacy policy.
The Supplier is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
17.1 Where the customer is an entrepreneur, the place of performance is the Supplier's registered office.
17.2 The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers habitually resident in another state, the mandatory consumer protection provisions of that state remain unaffected.
17.3 Where the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Berlin. The Supplier is additionally entitled to bring proceedings at the customer's general place of jurisdiction.
17.4 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.
E4B2B GmbH
Heisenbergstraße 5
10587 Berlin
Germany
Register court: Amtsgericht Charlottenburg
Registration number: HRB 258196 B
VAT ID: DE364343215
Email: info@cncmarket.de
